> ## Documentation Index
> Fetch the complete documentation index at: https://docs.runlayer.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Gong

> MCP server for Gong integration

<Info>
  **Built by Runlayer.** Runlayer builds and maintains this connector. It runs
  on Runlayer Deploy, which must be enabled for your workspace.
</Info>

Connect your AI assistant to [Gong](https://www.gong.io) for call recordings, transcripts, and conversation intelligence. Uses **API Key** authentication (Access Key + Secret).

## Available Tools

| Tool                   | Description                                            |
| ---------------------- | ------------------------------------------------------ |
| `list_calls`           | List calls within a date range                         |
| `get_call`             | Get details about a specific call                      |
| `list_calls_extensive` | Get calls with topics, trackers, and interaction stats |
| `get_transcripts`      | Retrieve call transcripts with speaker segmentation    |
| `list_users`           | List all users in the organization                     |
| `get_user`             | Get user details including settings and manager        |
| `list_users_by_filter` | Search users with advanced filters                     |
| `list_user_activity`   | Get user activity statistics                           |
| `find_by_email`        | Find all references to an email address                |
| `find_by_phone`        | Find all references to a phone number                  |
| `get_library_folders`  | Get public library folder structure                    |
| `get_calls_in_folder`  | List calls in a library folder                         |
| `list_flows`           | List Gong Engage flows                                 |
| `list_flow_folders`    | List flow folder structure                             |
| `list_tasks`           | List Engage tasks for a user                           |
| `assign_prospects`     | Assign prospects to flows                              |
| `list_workspaces`      | List all workspaces                                    |
| `list_trackers`        | List keyword trackers                                  |
| `list_scorecards`      | List call scorecards                                   |

## Setup

<Steps>
  <Step title="Get API Credentials">
    1. Log in to Gong as an admin
    2. Go to **Settings** > **Ecosystem** > **API**
    3. Click **Create** to create new credentials
    4. Select the appropriate scopes (Calls, Users, Library, Engage)
    5. Copy both the **Access Key** and **Access Key Secret** (shown only once)
  </Step>

  <Step title="Add Server in Runlayer">
    1. In Runlayer, go to **My connectors**, find **Gong**, and click **Add connector**
    2. Enter:
       * **GONG\_ACCESS\_KEY**: Your Access Key
       * **GONG\_ACCESS\_SECRET**: Your Access Key Secret
    3. Click **Deploy Server**
  </Step>
</Steps>

## Troubleshooting

<Accordion title="Authentication failed">
  Verify both the Access Key and Access Key Secret are correct. Try regenerating credentials.
</Accordion>

<Accordion title="Permission denied">
  Ensure the API credentials have the required scopes for the data you're accessing.
</Accordion>

<Accordion title="Transcript not available">
  Transcripts may take time to process after a call ends. Verify transcription is enabled in Gong.
</Accordion>

<Accordion title="Rate limit exceeded">
  Wait before retrying (usually resets after 1 minute). Use date range filters to reduce request volume.
</Accordion>