Runlayer Deploy Required: This server requires Runlayer Deploy to be enabled.
Available Tools
| Tool | Description |
|---|---|
list_calls | List calls within a date range |
get_call | Get details about a specific call |
list_calls_extensive | Get calls with topics, trackers, and interaction stats |
get_transcripts | Retrieve call transcripts with speaker segmentation |
list_users | List all users in the organization |
get_user | Get user details including settings and manager |
list_users_by_filter | Search users with advanced filters |
list_user_activity | Get user activity statistics |
find_by_email | Find all references to an email address |
find_by_phone | Find all references to a phone number |
get_library_folders | Get public library folder structure |
get_calls_in_folder | List calls in a library folder |
list_flows | List Gong Engage flows |
list_flow_folders | List flow folder structure |
list_tasks | List Engage tasks for a user |
assign_prospects | Assign prospects to flows |
list_workspaces | List all workspaces |
list_trackers | List keyword trackers |
list_scorecards | List call scorecards |
Setup
Get API Credentials
- Log in to Gong as an admin
- Go to Settings > Ecosystem > API
- Click Create to create new credentials
- Select the appropriate scopes (Calls, Users, Library, Engage)
- Copy both the Access Key and Access Key Secret (shown only once)
Troubleshooting
Authentication failed
Authentication failed
Verify both the Access Key and Access Key Secret are correct. Try regenerating credentials.
Permission denied
Permission denied
Ensure the API credentials have the required scopes for the data you’re accessing.
Transcript not available
Transcript not available
Transcripts may take time to process after a call ends. Verify transcription is enabled in Gong.
Rate limit exceeded
Rate limit exceeded
Wait before retrying (usually resets after 1 minute). Use date range filters to reduce request volume.