Skip to main content
Built by Runlayer. Runlayer builds and maintains this connector. It runs on Runlayer Deploy, which must be enabled for your workspace.
Connect your AI assistant to Gong for call recordings, transcripts, and conversation intelligence. Uses API Key authentication (Access Key + Secret).

​
Available Tools

​
Setup

1

Get API Credentials

  1. Log in to Gong as an admin
  2. Go to Settings > Ecosystem > API
  3. Click Create to create new credentials
  4. Select the appropriate scopes (Calls, Users, Library, Engage)
  5. Copy both the Access Key and Access Key Secret (shown only once)
2

Add Server in Runlayer

  1. In Runlayer, go to My connectors, find Gong, and click Add connector
  2. Enter:
    • GONG_ACCESS_KEY: Your Access Key
    • GONG_ACCESS_SECRET: Your Access Key Secret
  3. Click Deploy Server

​
Troubleshooting

Verify both the Access Key and Access Key Secret are correct. Try regenerating credentials.
Ensure the API credentials have the required scopes for the data you’re accessing.
Transcripts may take time to process after a call ends. Verify transcription is enabled in Gong.
Wait before retrying (usually resets after 1 minute). Use date range filters to reduce request volume.